1. Introduction

This Privacy Policy applies to the VAISHNAVI PREMIUM Gold Chai website. It describes our practices regarding personal information shared through website forms, WhatsApp and other communication channels.

2. Information We Collect

Depending on how you interact with our website, we may collect:

• Contact details: Name, phone number and email address you provide.
• Enquiry information: Product interests, questions and business enquiry details.
• Technical data: Browser, device, IP address and website usage information where collected.

3. How We Use Your Information

We may use your information to:

• Respond to product enquiries and messages.
• Share product details, pricing and availability when requested.
• Respond to retail, wholesale, corporate, hotel and café enquiries.
• Improve website functionality and visitor experience.
• Maintain website security and meet legal obligations.

Our website is designed for product showcasing and does not provide online purchasing.

4. WhatsApp Communication

If you contact us through WhatsApp, your phone number and messages may be processed by WhatsApp under its own privacy policy. We use the information you provide to respond to your enquiry. Please review WhatsApp's privacy policy for details about its data practices.

5. Cookies and Analytics

Our website may use cookies or similar technologies to support functionality, understand website usage and improve performance. Third-party analytics tools, if enabled, may also collect usage information. You can manage cookies through your browser settings.

6. Sharing of Information

We do not sell your personal information. Information may be shared with trusted service providers when necessary to operate the website, respond to enquiries or provide technical support. We may also disclose information when required by law.

7. Data Security and Retention

We take reasonable steps to protect the information submitted through our website against unauthorised access, loss or misuse. However, no electronic transmission or storage method is completely secure. Information is retained only as reasonably necessary for the purposes described in this policy or as required by applicable law.

8. Your Privacy Rights

Subject to applicable law, you may request access to, correction of or deletion of your personal information. You may also contact us with questions about how your information is used.

9. Third-Party Links

Our website may link to external websites or social media platforms. We are not responsible for their content or privacy practices. Please review the privacy policies of those services before sharing your information.

10. Children's Privacy

Our website is intended for a general audience and is not specifically directed at children. We do not knowingly seek to collect children's personal information through this website.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our website, business practices or applicable legal requirements. Updates will be published on this page with a revised date.