1. Website Purpose

Our website is designed to showcase our tea and beverage products and help visitors enquire about product details, packaging, pricing and availability. Online purchases and payments are not processed through this website.

2. Return Policy

Since products are not purchased directly through this website, returns cannot be initiated through an online order system. If you have purchased a product through an authorised seller or directly from us, please contact the seller or our team to discuss your concern.

Return eligibility, applicable conditions and any required proof of purchase will be reviewed on a case-by-case basis, subject to applicable law and the terms communicated at the time of purchase.

3. Refund Policy

As this website does not accept online orders or payments, no website checkout refunds are processed here. For a product purchased through a seller or directly from our business, please contact the original seller or our team with your purchase details.

Any refund request will be assessed according to the actual transaction, the applicable purchase terms and relevant consumer protection laws. A refund is not guaranteed unless it is applicable under those terms or required by law.

4. Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, contact the seller or our team as soon as reasonably possible. Please provide your proof of purchase, product details and clear photographs where relevant so the concern can be reviewed.

The available resolution will depend on the circumstances, the applicable purchase terms and your rights under law.

5. Product Enquiries and Support

For questions about our tea products, packaging, availability or a purchase-related concern, contact us using the details below. Please include sufficient information to help us understand your enquiry.

6. Policy Updates

We may update this policy when our business practices or applicable legal requirements change. The latest version will be published on this page with the updated date.